LG STUDIO LSWS306ST Manual download pdf (Page 41)

SMART DIAGNOSIS™

ENGLISH

SMART DIAGNOSIS

Should you experience any problems with your oven,

it has the capability of transmitting data to your smart

phone using the LG Smart ThinQ Application or via your

telephone to the LG call center.

Smart Diagnosis™ cannot be activated unless your oven

is turned on by pressing the Power button. If your oven

is unable to turn on, then troubleshooting must be done

without using Smart Diagnosis™.

USING SMART DIAGNOSIS™

SMART DIAGNOSIS™ USING YOUR

SMART PHONE

1. Download the LG Smart ThinQ application on your

smart phone.

2. Open the LG Smart ThinQ application on your smart

phone. Press Smart Diagnosis™ button to advance to

the next screen.

3. Follow directions of the application. Using ‘Tag on’

is recommended but, if it does not work well, the

application will show how to use Audible Diagnosis.

4. Press [

] in the LG Smart ThinQ app for a more

detailed guide on how to use the Tag On function.

NOTE

Call quality differences by region may affect the

function.

Use the home telephone for better communication

performance, resulting in better service.

Bad call quality may result in poor data transmission

from your phone to the machine, which could cause

Smart Diagnosis™ to malfunction.

NOTE

For best results, do not move the phone while the

tones are being transmitted.

If the call center agent is not able to get an accurate

recording of the data, you may be asked to try again.

SMART DIAGNOSIS™ THROUGH THE

CALL CENTER

1. Call the LG call center at: (LG U.S.) 1-800-243-0000

(LG Canada) 1-888-542-2623.

2. When instructed to do so by the call center agent,

hold the mouthpiece of your phone over the Smart

Diagnosis™ logo on the machine. Hold the phone

no more than one inch from (but not touching) the

machine.

3. Touch and hold the Start button for three seconds.

4. Keep the phone in place until the tone transmission

has nished. This takes about 6 seconds and the

display will count down the time.

5. Once the countdown is over and the tones have

stopped, resume your conversation with the call

center agent, who will then be able to assist you in

using the information transmitted for analysis.

Do not touch any other buttons or icons on the dis-

play screen.

NOTE

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LG STUDIO LSWS306ST Manual Page 41

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