LG STUDIO LSSB2696BD Manual download pdf (Page 30)

Smart Functions

Smart Diagnosis™ Function

Should you experience any problems with the appliance, it has the capability of

transmitting data via your telephone to the LG Customer Information Center. NFC

or Wi-Fi equipped models can also transmit data to a smartphone using the LG

Smart ThinQ application.

• For appliances with the

or logo.

Use the Smart Diagnosis feature in the Smart ThinQ application for help diagnosing

issues with the appliance without the assistance of the LG Customer Information

Center.

Follow the instructions in the Smart ThinQ application to perform a Smart Diagnosis

using your smartphone.

Smart ThinQ

Smart Diagnosis™

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate recording of the data, you

may be asked to try again.

• The Smart Diagnosis™ function depends on the local call quality.

• Bad call quality may result in poor data transmission from your phone to the

call center, which could cause Smart Diagnosis™ to malfunction.

NOTE

• For appliances with the or logo.

This gives you the capability of speaking directly to our trained specialists. The

specialist records the data transmitted from the appliance and uses it to analyze the

issue, providing a fast and effective diagnosis.

1. Call the LG Electronics Customer Information Center at:

(LG U.S.A.) 1-800-243-0000

(LG Canada) 1-888-542-2623

2. Open the right refrigerator door.

3. Hold the mouthpiece of your phone in front of the

speaker that is located on the right hinge of the

refrigerator door, when instructed to do so by the

call center.

4. Press and hold the Freezer button for three

seconds while continuing to hold your phone to the

speaker.

5. After you hear three beeps, release the Freezer

button.

6. Keep the phone in place until the tone transmission has finished.

The display will count down the time. Once the countdown is over and the

tones have stopped, resume your conversation with the specialist, who will

then be able to assist you in using the information transmitted for analysis.

Smart Diagnosis™

through the Customer

Information Center

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LG STUDIO LSSB2696BD Manual Page 30

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